Emergency Response

Improper handling and storage of hazardous materials can result in a number of scenarios that can cause adverse effects to human and animal health as well as the environment. Failure to respond quickly to an unintended incident, such as a chemical spill or inhalation, can turn a small incident into a larger one, increasing the impact of the event on the environment - not to mention the risk of a violation if not handled properly. Providing employees with immediate, round-the-clock access to the 3E® EH&S Mission Control Call Center can significantly improve the final outcome. 3E’s highly trained technical staff, solely focused on responding to incidents, can ensure quick, decisive action in the event of an emergency.

"Knowing that 3E is available around-the-clock is a tremendous relief. Having near-immediate access to 3E's vast expertise and know-how in the event of an incident is critical to our employees' ability to respond quickly and properly, in a manner that reduces risk to members, team members and the surrounding community."

- William Peters, Assistant VP, Safety & Regulatory Compliance, BJ's Wholesale Club

3E’s HazMat Response Team stands ready 24-7-365 and is skilled in handling thousands of chemical spill calls per month. The team’s capabilities also include response to emergencies at a level requiring deployment of ER professionals and equipment.

3E ER services also provide immediate access to medical advice related to chemical exposures. Poison control specialists, physicians, and toxicologists provide medical advice related to chemical exposures, including skin/eye contact, inhalation and ingestion. Translation assistance is provided in a number of languages via an interpreter.

Services include: 

3E ER Hotline for Workplace

3E provides around-the-clock information and professional guidance for chemical spill management, as well as access to professionals for medical concerns related to a chemical or product exposure at a company’s worksite.

3E ER Hotline for Products

Manufacturers and distributors can display 3E’s toll-free telephone number on their MSDS / SDSs, enabling 24-7-365 emergency response to spills, ingestions or exposures related to their products. Companies that ship products containing hazardous materials can also display the toll-free number on shipping documents for transportation compliance.

3E Emergency Response Network

When a chemical release results in an emergency situation, 3E can provide total incident management by dispatching a pre-screened emergency response contractor to a customer’s facility or off-site location while providing immediate MSDS / SDS and chemical information to assist those handling the incident.

Incident Notification

Customized client notification services for companies that require detailed, multi-step or complex notifications per incident to comply with their own internal policies and procedures.

OSHA Incident Notification and Reporting Services

Under Code of Federal Regulations (CFR) Title 29 Part 1904, U.S. employers must report work-related injuries, illnesses, and fatalities to the Occupational Safety & Health Administration (OSHA) within set timeframes. 3E’s EH&S call center can provide live, multi-lingual support whenever an incident occurs—24/7/365. Our compliance experts can determine whether an incident is reportable, follow customized notification protocols, obtain and record relevant information, complete the documentation, and generate and/or deliver the necessary information to you for reporting purposes.

3E Global Incident Response Hotline

This service provides a single point of contact for companies who need a 24-7-365 emergency number to support global distribution of hazardous materials. 3E will provide designated telephone number(s), accessible worldwide that are manned 24-7-365 by a live hazardous materials specialist in the event of hazardous materials incidents. 3E’s global emergency number can be used worldwide for MSDS / SDSs, transportation documents, and other hazard communication documents such as product labels and Transport Emergency Cards (Tremcards).