Improper handling and storage of hazardous materials can result in a number of scenarios that can cause adverse effects to human and animal health as well as the environment. Failure to respond quickly to an unintended incident, such as a chemical spill or inhalation can turn a small incident into a larger one, increasing the impact of the event on the environment—not to mention the risk of a violation if not handled properly. Providing your employees with immediate, round-the-clock access to the 3E EH&S Mission Control Center can significantly improve the final outcome. 3E’s highly trained technical staff, solely focused on responding to incidents, can ensure quick, decisive action in the event of an emergency.

3E’s HazMat Response Team stands ready 24-7-365 and is skilled in handling thousands of chemical spill calls per month. The team’s capabilities also include response to emergencies at a level requiring deployment of ER professionals and equipment.

3E ER services also provide immediate access to medical advice related to chemical exposures. Poison control specialists, physicians, and toxicologists provide medical advice related to chemical exposures, including skin/eye contact, inhalation and ingestion. Translation assistance is provided in a number of languages via an interpreter. Our Poison Control provider has over 25 years of experience, and has managed more than 1,500,000 cases.

Physicians are board certified in internal medicine, emergency medicine, occupational medicine, and medical toxicology. Veterinarians are board certified in internal medicine and veterinary toxicology. Other professional staff are certified as Diplomats of the American Board of Toxicology, Specialists in Poison Information, and Veterinary Technicians.

Services

3E ER Hotline for Workplace

24-7-365 information and professional guidance for chemical spill management, as well as access to professionals for medical concerns related to a chemical or product exposure at a company’s worksite.

3E ER Hotline for Products

Manufacturers and distributors can display 3E’s toll free telephone number on their MSDSs, enabling 24-7-365 emergency response to spills, ingestions or exposures related to their products. Companies that ship products containing hazardous materials can also display the toll free number on shipping documents for transportation compliance.

3E Emergency Response Network

When a chemical release results in an emergency situation, 3E can provide total incident management by dispatching a pre-screened emergency response contractor to a customer’s facility or off-site location while providing immediate MSDS and chemical information to assist those handling the incident.

Incident Notification

Customized client notification services for companies that require detailed, multi-step or complex notifications per incident to comply with their own internal policies and procedures.

3E Global Incident Response Hotline

This service provides a single point of contact for companies who need a 24-7-365 emergency number to support global distribution of hazardous materials. 3E will provide designated telephone number(s), accessible worldwide that are manned 24-7-365 by a live hazardous materials specialist in the event of hazardous materials incidents. 3E’s global emergency number can be used worldwide for (M)SDSs, transportation documents, and other hazard communication documents such as product labels and Transport Emergency Cards (Tremcards).

Each of 3E's services comes with a variety of options and enhancement modules that can be configured based on a customer's EH&S information management needs. Contact us for more information today.

Brochures and Additional Information

Features

• Customized Set-Up

  All 3E Emergency Response services include the development of customer profiles at the time of service activation. Customized profiles include information such as types of chemicals that many be included in the ER services, number and location of facilities, contact names and numbers and customer-specific procedures for incident notification. Set-up includes reviewing how ER services work and two simulations to demonstrate how calls will be handled.

• Multi-Lingual Support

  Instant access to 3E’s hotline is available to support emergency response incidents. Live language translation services are provided for more than 150 languages in addition to language identification assistance.

• MSDS Database Support

  Millions of MSDS records are instantly available through the 3E database to enhance ER services. When an incident occurs, MSDSs are called up for all materials involved—providing timely, accurate response information to the customer. Plus, MSDSs can be sent directly to a customer, emergency responder, or other specified location.

• Documentation

  3E documents all communications related to an incident, including names, dates, details and any instruction or guidance provided. 3E archives documents associated with ER incidents for future retrieval. Detailed summary reports are available to customers on request. All calls are recorded for training and quality control.